STUDIO POLICIES

 

SOCIAL DISTANCING

All studios are following state and local guidelines for proper social distancing. Classes have limited capacity and all workout stations are spaced a minimum of 6 feet apart.

 

CONTACTLESS CHECK INS

Doors will open 10 minutes before class starts. Upon entering each studio, please stop at the front desk so our studio team can check you in. All clients must wash their hands or use hand sanitizer prior to entering the studio.

 

SANITATION

We are sanitizing all equipment and shared surfaces between classes with CDC approved cleaning solutions, as well as conducting daily deep cleans.

 

REDUCING SHARED SURFACES

As always, you won’t share equipment during a CITYROW class. What’s yours is yours until our staff sanitizes it after every use. After class, leave your weights at your station so our staff can disinfect and return them to their proper location. Lockers are closed for the time being and towel service is limited.

 

FIRST TIME CLIENTS

We recommend arriving at least 5-10 minutes early as first timers must be in the studio, on their rower no later than class start time, or they will not be allowed in. We teach proper rowing form in the first 5 minutes, and it’s critical that first-time students receive this instruction before taking class.

 

RUNNING LATE

Running late but on your way? Give us a call and we’ll hold your spot for 5 minutes after class start time! If you do not call or check in by class start time your spot will be given away to someone on the waitlist. No one will be admitted into class more than 5 minutes after class start.

 

MINIMUM AGE REQUIREMENT

The minimum age requirement is 13 years old. Clients 13-15 years old must have a parent sign a waiver and may take class so long as they are at least 5 ft tall and 95 lbs and accompanied by an adult. Clients 16 and older must also be at least 5 ft tall and 95 lbs, and must have a parent sign a waiver, but can take class without the accompaniment of an adult.

 

EARLY/LATE CANCELLATION

Class reservations may be cancelled without penalty up to 12 hours before the scheduled class. Each class not cancelled within the deadline will result in a loss of one class from the purchased series or a late cancellation fee of $10 for unlimited monthly members.

If you’re feeling sick, please stay home. We’re waiving cancellation fees due to illness for the foreseeable future.

 

NO-SHOW

 

WAITLIST

If a class is fully booked, you can opt to be placed on the waitlist. If a spot opens up more than 12 hours before class start, you will automatically be added to the roster and receive an email confirmation. If a spot opens less than 12 hours before class start, we will ask you via text or email if you’d like to reserve. If you don’t get a notification in advance, but you’re in the neighborhood, we encourage you to drop in​to​ the studio to see there are any last-minute cancellations or no-shows.

REFUNDS & EXPIRATIONS

All class pack and membership purchases are final. No refunds, no exceptions.